Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Butler & assistant di Shape Haus kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (Klungkung, Bali) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
About the role
Shape Haus is seeking a dedicated and professional Butler & Assistant to join our team in Klungkung District, Klungkung, Bali. This is a full-time position that plays a crucial role in delivering exceptional guest experiences and maintaining the highest standards of service throughout our property. As a Butler & Assistant, you will be the cornerstone of our front office and guest services operations, ensuring that every guest interaction reflects our commitment to excellence and hospitality.
Key responsibilities
Provide personalised concierge services and guest assistance, anticipating and fulfilling guest needs with professionalism and discretion
Manage guest check-ins and check-outs with efficiency, warmth and attention to detail
Maintain impeccable standards of personal presentation and professional conduct at all times
Respond promptly to guest requests and complaints, ensuring swift and satisfactory resolution
Coordinate with housekeeping, maintenance and other departments to ensure seamless service delivery
Arrange transportation, dining reservations, local experiences and other guest amenities as requested
Monitor guest satisfaction and proactively identify opportunities to enhance their stay
Maintain confidentiality and discretion regarding all guest information and interactions
Perform general administrative tasks and support duties as required
Ensure the front office and common areas remain immaculate and welcoming at all times
What we're looking for
Prior experience in a butler, concierge or luxury guest services role, preferably in a high-end hospitality setting
Excellent communication and interpersonal skills with the ability to engage warmly with diverse guests
Strong organisational abilities and attention to detail in all tasks
Proficiency in English; additional languages are highly desirable
Impeccable personal grooming and professional presentation standards
Discretion, integrity and the ability to maintain confidentiality
Problem-solving mindset with a commitment to exceeding guest expectations
Flexibility to work varying shifts, including evenings and weekends as needed
Knowledge of the Bali region, local attractions and cultural practices is advantageous
Familiarity with property management systems and booking platforms is beneficial
What we offer
Shape Haus is committed to supporting the wellbeing and professional development of our team members. We offer competitive remuneration, opportunities for career progression within the hospitality sector, and a supportive work environment where your dedication is valued. We believe in fostering a culture of excellence and provide training and development opportunities to help you excel in your role. Our team benefits from the vibrant culture and natural beauty of Bali, and we encourage a healthy work-life balance.
About us
Shape Haus is a premium hospitality establishment located in the picturesque Klungkung District of Bali. We are dedicated to delivering world-class guest experiences through exceptional service, attention to detail and a deep commitment to hospitality excellence. Our property is designed to provide a refined, welcoming retreat, and our team is central to achieving this mission. We pride ourselves on our professional standards and our ability to create memorable moments for every guest.
Apply now
If you are passionate about guest services and ready to deliver exceptional hospitality experiences, we would love to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and references from previous employers. Join the Shape Haus team and be part of a commitment to excellence in hospitality.