Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan In-house Collector Staff di Asia Peopleworks Inc. kami kurasi dari Bossjob (kategori Keuangan & Perbankan). Perhatikan lokasi kerja (Makati, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Job Responsibilities:
- Customer Service and Collections Handling
- Inbound and Outbound Call Management
- Customer Inquiry Resolution and Complaint Handling
- Account Information Accuracy and Timely Processing
- Effective Communication (Calls, Email, Helpdesk)
- Internal Coordination and Team Collaboration
- CRM Monitoring and Escalation Management
- Call Documentation and Records Management
- Data Encoding and Records Updating (CIS Handling)
- Debit/Credit Memo Preparation
- Payment Arrangement Recommendation and Account Endorsement
- Delinquent Account Handling and Fraud Escalation
- Risk Identification and Reporting
- Collection Target Achievement and Service Compliance
Qualifications:
• Graduate of any 4-year Business course or any related field
• Fresh graduates
• Strong active listening and problem-solving skills
• Excellent customer service orientation
• Communication skills
• Critical Thinking