Store Manager

• Lead daily boutique operations and ensure outstanding luxury customer service standards.
• Drive store sales performance and achieve key retail KPIs including Sales Turnover, ATV, UPT, AUR, and customer retention.
• Develop and execute luxury clienteling strategies to build long-term relationships with high-value customers.
• Manage customer engagement initiatives to increase repeat purchases and brand loyalty.
• Lead, coach, motivate, and develop store teams to achieve sales and service excellence.
• Manage staff scheduling, recruitment support, onboarding, training, and performance evaluations.
• Ensure store presentation, visual merchandising, and brand image align with luxury retail standards.
• Monitor inventory accuracy, stock management, product availability, and after-sales service quality.
• Maintain operational excellence including reporting, compliance, and coordination with head office teams.
• Analyze store performance data and implement improvement strategies to increase commercial results.

Requirements:

• Bachelor’s Degree in any major.
• Minimum 3–5 years of experience in luxury retail management, particularly within premium fashion, footwear, handbags, leather goods, or accessories brands.
• Proven experience managing boutique operations, sales targets, and retail teams.
• Strong understanding of luxury retail KPIs, clienteling strategies, and customer relationship management.
• Strong leadership, communication, interpersonal, and problem-solving skills.
• Professional appearance with strong attention to detail and service excellence mindset.
• Ability to deliver premium customer experiences for luxury clientele.
• Basic English communication skills.
• Passionate about luxury retail, fashion, and delivering elevated shopping experiences.