Operational Staff (Student advisor / Greeter Administration) SURABAYA

Operational Staff (SA/GA)

Location: Multiple Locations Nationwide (jabodetabek, cikarang, bandung, surabaya)
Employment Type: Full-time

About the Role

RockStar Academy is looking for enthusiastic and service-oriented individuals to join our Operations Team as Operational Staff. This position serves as a talent pool for two operational roles within the academy: Student Advisor (SA) and Greeter Administrator (GA).

Successful candidates will undergo training and assessment before being assigned to the role that best matches their strengths, performance, and operational requirements.

Whether placed as a Student Advisor or Greeter Administrator, you will play an important role in creating exceptional experiences for students and families while supporting the academy's daily operations.

Key Responsibilities

Successful candidates will be assigned to either the Student Advisor (SA) or Greeter Administrator (GA) position based on assessment results, individual strengths, and operational requirements.

Student Advisor (SA)

• Promote academy programs and memberships to prospective students and parents.

• Conduct consultations to understand customer needs and recommend suitable programs.

• Achieve enrollment and membership targets.

• Build and maintain strong relationships with existing members and their families.

• Follow up on inquiries, trial classes, and membership renewals.

• Handle customer concerns and provide appropriate solutions.

• Support academy events, promotions, and community engagement activities.

• Maintain accurate sales and membership records.

Greeter Administrator (GA)

• Welcome students, parents, and visitors in a friendly and professional manner.

• Manage front desk operations, including calls, inquiries, and visitor assistance.

• Process enrollments, attendance records, payments, and membership administration.

• Maintain accurate student and membership databases.

• Assist with scheduling, filing, reporting, and other administrative tasks.

• Ensure the reception area is organized, clean, and welcoming.

• Support daily academy operations and event coordination.

• Follow operational SOPs and ensure smooth handovers between shifts.

Requirements

• Minimum High School Diploma (SMA/SMK) or equivalent.

• Fresh graduates are welcome to apply.

• Strong communication and interpersonal skills.

• Friendly, energetic, and customer-oriented personality.

• Comfortable interacting with children, parents, and the public.

• Basic computer skills (Microsoft Office and Google Workspace).

• Able to work in a fast-paced environment and adapt to operational needs.

• Willing to work flexible hours, including weekends and public holidays.

• English communication skills are an advantage.

• Willing to be assigned to any RockStar Academy location nationwide.

Career Path

Following the recruitment and training process, candidates will be assigned to one of the following positions:

Student Advisor (SA)

• Focus on customer consultation, student enrollment, membership growth, and relationship management.

Greeter Administrator (GA)

• Focus on front desk operations, customer service, administrative support, and membership administration.

Assignment will be based on assessment results, individual strengths, and operational requirements.

What We Offer

• Competitive salary and benefits package.

• Performance-based incentives (for eligible roles).

• Comprehensive onboarding and training program.

• Clear career development opportunities.

• Supportive and energetic work environment.

• Opportunity to join Indonesia's fastest-growing sports and arts academy.

How to Apply

If you are passionate about customer service, enjoy working with people, and are ready to grow your career, we'd love to hear from you.

Apply now through JobStreet or our career portal:

https://s.id/rockstarcareer

RockStar Academy Indonesia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Summary

Join RockStar Academy's Operations Team and develop your career as an Operational Staff member. Successful candidates will be assigned as either a Student Advisor (SA) or Greeter Administrator (GA) based on their strengths and academy needs.