Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Customer Service Advocate di GROW Vite kami kurasi dari Bossjob (kategori Marketing & Penjualan). Perhatikan lokasi kerja (Makati, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
- Responds to various member queries captured from the digital and social media platforms of Philcare (Member Gateway, Facebook, Twitter, Email, Livechat, and Heyphil)
- Handles Outpatient Approvals to support the spill over of calls from the call centers.
- Issues Letter of Authorization (LOA) based on the authorized limits, guidelines and protocols of Philcare from the captured requests of members and affiliated providers on the various digital channels
- Provides resolution on members concerns or encountered issues that may result to complaint.
- Occasional call outs to the Philcare affiliated Providers requesting for call back for LOA issuance and availment related concerns
- Other tasks that may be assigned by the Department and Division Head