Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Mental Health Customer Support Associate di Metacom Careers kami kurasi dari Bossjob (kategori Kesehatan). Perhatikan lokasi kerja (Quezon City, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Are you passionate about helping others and delivering exceptional customer service? Join our team as a Mental Health Customer Support Associate, where you'll assist members, patients, and healthcare providers by delivering accurate information, resolving inquiries, and ensuring a positive customer experience. If you're empathetic, solution-oriented, and thrive in a fast-paced environment, we'd love to hear from you!
What You'll Do
- Provide exceptional customer support through phone, email, or chat while maintaining professionalism and empathy.
- Assist members with questions related to behavioral and mental health benefits, coverage, provider networks, appointments, and general account inquiries.
- Accurately document customer interactions and update records in the system.
- Resolve customer concerns efficiently or escalate complex issues to the appropriate team.
- Protect customer privacy by following HIPAA, company policies, and data security guidelines.
- Meet quality, productivity, and customer satisfaction goals.
- Collaborate with teammates and other departments to ensure timely issue resolution.
- Stay informed about company processes, healthcare policies, and service updates.
What We're Looking For
- college graduates
- Excellent verbal and written English communication skills.
- Strong listening, problem-solving, and interpersonal skills.
- Ability to remain calm, compassionate, and professional when handling sensitive situations.
- Basic computer navigation and typing skills.
- Willing to work on shifting schedules, weekends, holidays, and onsite or hybrid setup if required.
Why Join Us?
- Competitive salary and performance incentives.
- Paid training and continuous learning opportunities.
- Career growth and internal advancement programs.
- Comprehensive benefits package.
- Supportive, diverse, and inclusive workplace culture.
- A rewarding opportunity to make a positive impact on people's lives every day.
Join our team and help create better experiences by providing compassionate, high-quality support to those who need it most. Apply today and start building a meaningful career with us!