Creation Supervisor

The Creation Supervisor oversees the Sales Support team’s daily operations, ensuring

efficient processes, quality client interactions, and accurate documentation.

RESPONSIBILITIES

• Supervise, coach, and mentor Sales Assistants to meet team goals.

• Monitor daily activities (calls, follow-ups, CRM updates) for quality and productivity.

• Conduct performance reviews, provide feedback, and support development plans.

• Oversee onboarding, training, and real-time coaching for team members.

• Handle inbound/outbound sales calls and act as escalation point for complex inquiries.

• Ensure CRM data integrity and optimize workflows for scheduling, documentation, and reporting.

• Track KPIs (call volume, conversion rates, lead progress) and present performance reports.

• Analyze data to identify trends, gaps, and opportunities for improvement.

• Coordinate with stakeholders to align sales activities with business priorities.

• Maintain compliance, documentation standards, and organized digital records.

QUALIFICATIONS

• Bachelor’s degree, or High School Diploma with 3+ years of professional experience.

• Excellent English communication skills.

• Minimum 3 years in sales support, customer service, or sales operations.

• 2+ years in a supervisory or leadership role.

• Proficiency in Google Suite and CRM tools.

• Highly organized, detail-oriented, and capable of managing multiple priorities.

Preferred Qualifications

• Experience in BPO or telemarketing environments

• Proven ability to manage high?volume sales activities and drive team performance

• Strong analytical skills in reporting, KPI management, and leading teams toward shared

goals

WORK SET-UP

• Monday – Friday | Night Shift (DST Dependent)

BENEFITS

• Transportation Allowance

• Rice Allowance

• Sales Incentives

• Leave Conversion Benefit

• Performance Reviews

• Government Mandated Benefits

• HMO + 2 Dependents (Effective Day 1)

• 10% Night Differential