Operations Manager/Supervisor

The Ops Manager plays a key role in ensuring efficient, accurate, and customer-responsive order fulfillment across all platforms and business channels (i.e. TikTok Shop, Shopee, and Lazada). Reporting to the General Manager and working alongside co-managers, this role is responsible for managing the end-to-end order fulfillment cycle, from order receipt to dispatch, while coordinating closely with the Warehouse Manager, and Fulfillment Team Leaders and Staff. This position also handles courier coordination, customer feedback on fulfillment, people management, and post-fulfillment issues such as RTS (Return to Seller), cancellations, and refunds.

Responsibilities & Deliverables

Responsibilities include, but are not limited to:

• Manage and monitor the entire order fulfillment cycle both for online and offline orders.
• Coordinate with the concerned Units to ensure orders are packed and ready on time
• Oversee dispatch and courier pickup scheduling, troubleshoot delivery concerns
• Handle resolution processes with Corrective Action/Preventive Actions, for RTS, cancellations, and/or refunds in coordination with internal units and platform representatives.
• Collaborate with Platform Representatives on upcoming campaigns, volume surges, and performance metrics
• Ensure compliance with platform policies and optimize order fulfillment efficiency
• Lead team huddles and meetings to empower teams, mentor talent, and ensure operational agility.
• Prepare and submit team schedules, operational reports, and action plans to the General Manager and Operations Analyst

Benefits

• 13th month pay
• Professional Development Training
• Medical & Healthcare Benefits through HMO
• Five (5) Annual Service Incentive Leave (SIL) Credits after one (1) year of service

Location: Mayamot, Antipolo Rizal

Ayyang's Thai Beauty Shop is an online retailer and distributor specializing in wellness and Thai beauty products. We are active on platforms like Shopee, Lazada, Facebook, and TikTok, promoting a wide range of skincare, supplements, and soaps imported from Thailand.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field (required)
• Minimum of 2 years of experience in an operations role, preferably at a supervisory or managerial level
• Proven experience in a management or executive-level operations role
• Familiarity with key business functions such as marketing, human resources, sales, and finance
• Exceptional leadership, strategic thinking, and decision-making skills
• Excellent verbal and written communication abilities
• Strong understanding of KPIs (Key Performance Indicators) and experience in setting, tracking, and analyzing operational performance
• Willingness to work flexible hours if required