E-commerce Specialist

We are seeking a highly driven and detail-oriented Senior E-Commerce Executive to oversee and optimize our day-to-day marketplace operations across Shopee, TikTok Shop, and other online sales channels. This role is responsible for ensuring strong store performance, campaign execution, product accuracy, and sales growth through strategic marketplace management.

The ideal candidate has strong hands-on experience in marketplace operations, campaign planning, ads optimization, and performance analytics, with the ability to thrive in a fast-paced, target-driven environment.

Key Responsibilities

• Manage daily operations of all marketplace channels, including Shopee, TikTok Shop, and other platforms

• Upload, update, and maintain product listings, images, descriptions, pricing, and store visuals

• Ensure stock availability, SKU variations, and product information accuracy

• Plan, execute, and optimize campaigns, flash sales, vouchers, bundles, and promotional mechanics

• Maximize store sales performance through GMV Max and other marketplace growth tools

• Monitor and improve store traffic, conversion rates, average order value, and overall sales performance

• Oversee marketplace ads performance, including ROAS, CTR, CPC, and conversion efficiency

• Maintain strong store health metrics, ensuring compliance and avoiding violations, penalties, or restrictions

• Respond to and resolve customer reviews, ratings, and negative feedback

• Coordinate closely with marketing, design, content, and live-stream teams to ensure campaign readiness

• Schedule, prepare, and monitor live commerce sessions with hosts

• Prepare weekly and monthly performance reports, including sales analysis and campaign insights

• Identify opportunities for sales growth, store optimization, and marketplace expansion

Requirements

• Minimum 2 years of experience in e-commerce, digital commerce, or marketplace operations

• Proven experience managing Shopee and TikTok Shop

• Strong understanding of marketplace campaign tools, ads systems, vouchers, and promotional features

• Experienced in sales performance analysis and reporting

• Familiar with GMV Max, live commerce, and campaign planning

• Strong attention to detail and ability to manage multiple SKUs accurately

• Must be fluent in spoken and written English

• Excellent communication and coordination skills

• Proactive, target-oriented, adaptable, and comfortable working under deadlines

• Able to work independently and collaboratively with cross-functional teams