Reservation Staff

Mahaprana Experience is looking for a detail-oriented and organized Reservation Staff to join our team. In this role, you will support daily reservation operations, assist guests with booking inquiries and requests, and coordinate with internal teams to ensure accurate and smooth booking processes.

Key Responsibilities:

• Handle guest inquiries via email and online chat in a professional and timely manner

• Assist with reservations, booking updates, cancellations, and guest requests

• Maintain accurate reservation records and administrative documents

• Ensure booking information and guest details are accurately updated

• Coordinate with internal teams regarding reservations, guest requests, and daily operations

• Support the Sales & Marketing team with general administrative tasks

• Assist with data entry, reports, and document preparation

• Perform other reservation and administrative duties as required

Requirements:

• Good command of English, both written and spoken

• Computer literate and comfortable working with online platforms

• Detail-oriented, organized, and able to maintain accurate records

• Good communication and administrative skills

• Able to work independently and as part of a team

• Willing to learn and support different tasks when required

• Fresh graduates are welcome to apply

• Previous experience in reservations, hospitality, or hotel operations is an advantage