Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Scheduler di RC Low Human Resource Consultancy OPC kami kurasi dari Bossjob (kategori Teknologi & IT). Perhatikan lokasi kerja (Taguig, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
We are looking for a detail-oriented WFM Scheduler to join our Workforce Management team. In this role, you will be responsible for creating, maintaining, and optimizing employee schedules to ensure operational efficiency while meeting service level targets. You will work closely with Operations, Resource Planning, and other stakeholders to manage staffing requirements, schedule adjustments, and workforce performance.
Qualifications
- Minimum of 3 years of Workforce Management (WFM) experience in Scheduling, Resource Planning, or a related WFM function.
- Hands-on experience using Genesys WFM for schedule creation, schedule maintenance, and workforce optimization.
- Strong understanding of contact center KPIs, including Service Level, AHT, Occupancy, Shrinkage, Schedule Efficiency, and Adherence.
- Experience managing schedule changes, activity codes, exceptions, and staffing adjustments in a fast-paced contact center environment.
- Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
- Excellent communication and stakeholder management skills.
- Proficient in Microsoft Excel and other reporting tools.
- Willing to work onsite and on a shifting schedule, including weekends and holidays, as required.