Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Dealership Support Specialist di Metacom Careers kami kurasi dari Bossjob (kategori Teknologi & IT). Perhatikan lokasi kerja (San Juan, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Job Description
provides exceptional customer support for dealership operations by assisting customers with vehicle inquiries, appointment scheduling, sales support, service coordination, and post-purchase assistance. This role serves as a primary point of contact for customers through phone, chat, email, and other communication channels, ensuring a seamless and positive dealership experience.
The specialist is responsible for addressing customer concerns, managing service requests, coordinating with dealership teams, and maintaining accurate customer records. Success in this role requires excellent communication, problem-solving abilities, attention to detail, and a commitment to delivering outstanding customer service.
Responsibilities
Respond to customer inquiries regarding vehicle information, dealership services, financing options, promotions, and ownership support.
Schedule, confirm, modify, and coordinate sales and vehicle service appointments.
Assist customers with service-related concerns, maintenance inquiries, warranty questions, and follow-up requests.
Provide timely and professional support through voice, chat, email, and other communication channels.
Coordinate with dealership departments, including sales, service, and parts, to ensure prompt resolution of customer requests.
Manage customer cases from initial contact through resolution, providing regular updates as needed.
Accurately document customer interactions, appointments, and case details in customer relationship management (CRM) systems.
Resolve customer concerns efficiently while maintaining a high standard of professionalism and customer satisfaction.
Escalate complex issues to the appropriate department while ensuring proper follow-up and case ownership.
Promote dealership services, maintenance programs, or additional service offerings when appropriate.
Maintain compliance with company policies, quality standards, and data privacy requirements.
Meet established performance goals related to customer satisfaction, quality, productivity, attendance, and service levels.