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Ringkasan Yukerja
Lowongan Front Office Assistant Manager di Private Advertiser kami kurasi dari JobStreet (kategori Kesehatan). Perhatikan lokasi kerja (Bali) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
About the Role
Our client is a specialist healthcare provider delivering services across multiple sites. They are seeking a Front Office Assistant Manager to lead a consistent, efficient and accurate end-to-end billing process, while championing an exceptional patient service experience across inpatient and outpatient services. Reporting to the operations leadership team, this is a key admin leadership role partnering closely with clinical and operational teams to optimise day-to-day processes and identify opportunities for continuous improvement.
Key Responsibilities
Billing & Financial Operations
● Establish and maintain consistent billing processes in collaboration with key internal stakeholders
● Ensure timely, accurate reporting on patient billings, invoices, receipts and debt ledgers
● Monitor billing performance against KPIs and investigate variances promptly
● Provide timely, constructive feedback where billing errors have occurred
Patient Services & Customer Experience
● Champion a culture of service excellence across the patient services and billing function
● Build training and support programs to lift capability across the admin team
● Act as an escalation point to resolve service delivery issues quickly and effectively
Systems & Continuous Improvement
● Ensure effective, efficient use of information and billing systems
● Identify and lead opportunities to improve billing processes and patient service delivery
● Maintain adequate training and knowledge across the admin team
Stakeholder & Risk Management
● Build strong working relationships with insurance, doctors and practice managers
● Proactively escalate risk, compliance or process concerns to ensure timely resolution
Key Requirements
● Experience in a health industry billing environment, including health insurance processes and accounts in a medical setting
● Current experience in an administration leadership role, with strong knowledge of billing and accounts processes
● Background in accounts receivable and general accounting, including reconciliations and month-end reporting
● High proficiency in Microsoft Excel, with strong analytical and numerical accuracy
● A collaborative work style and a high standard of customer service
● High attention to detail, strong organisational skills, and the ability to work under pressure
● Comfortable working across multiple systems and adapting to change