Head of Human Resources

Key Responsibilities:

1.     Industrial Relations & External Compliance

• Develop and implement comprehensive industrial relations policies and employee relations frameworks

• Establish and maintain effective communication channels with employee representatives and unions (if applicable)

• Ensure full compliance with Indonesian Labor Laws (UU No. 13 Tahun 2003) and relevant regulations

• Manage interactions with government agencies (Disnaker, Directorat Jenderal Pajak) on labor and compliance matters

• Handle regulatory submissions and documentation related to employment and labor compliance

• Conduct regular compliance audits to identify and mitigate risks

• Stay current with changes in labor laws, tax regulations, and industry requirements

2.     Recruitment & Talent Acquisition Management

• Build, lead, and manage the recruitment team to execute hiring strategies across all levels and functions

• Develop recruitment policies, processes, and sourcing strategies to attract and retain top talent

• Oversee recruitment operations including candidate screening, interview coordination, and offer management

• Monitor recruitment metrics (time-to-hire, cost-per-hire, quality of hire) and continuously optimize the recruitment process

• Partner with hiring managers to understand talent needs and create targeted recruitment plans

• Ensure recruitment practices align with company culture and diversity objectives

3.     Compensation, Benefits & Incentive Management

• Design and implement competitive salary structures and benefit programs to ensure market competitiveness

• Formulate and review performance appraisal standards, ensuring alignment with business objectives and culture

• Track completion of performance goals and provide recommendations for salary adjustments and promotions

• Manage incentive programs (bonus, stock options, profit sharing) to drive performance and retention

• Conduct market benchmarking and salary surveys to maintain competitive positioning

• Partner with Finance on payroll budgeting and cost control

4.     Payroll & Statutory Compliance

• Oversee accurate and timely monthly payroll processing, including salary calculation, allowances, deductions, and tax reporting

• Ensure compliance with Indonesian tax regulations (PPh 21) and statutory contributions (BPJS Kesehatan, BPJS Ketenagakerjaan)

• Manage payroll systems and coordinate with Finance for monthly reconciliation and reporting

• Prepare year-end tax compliance documentation and annual payroll reports

• Ensure all payroll records are accurate, confidential, and properly maintained

 5.     Employee Relations & Dispute Resolution

• Establish a structured employee dispute response mechanism to minimize legal risks and employee conflicts

• Handle sensitive employee relations matters, including disciplinary actions, grievances, and terminations

• Provide guidance to management on labor-related issues and best practices

• Conduct investigations into employee disputes and ensure fair, transparent resolution processes

• Maintain confidentiality and professionalism in all employee relations matters

• Support legal team in labor dispute cases and OJK-related matters (fit & proper assessments, board governance, etc.)

6.     Learning & Development (L&D) & Employee Engagement

• Develop and implement L&D programs to build organizational capabilities and close skill gaps

• Lead talent development initiatives including mentoring, coaching, and succession planning

• Design and execute employee engagement programs to strengthen team culture and align with company values

• Manage knowledge management systems and facilitate best practice sharing across the organization

• Organize team building, company events, and cultural initiatives to improve collaboration and employee satisfaction

• Track L&D effectiveness through training metrics and feedback

7.     General Administration (GA) Operations

• Optimize GA standards, policies, and standard operating procedures (SOPs)

• Oversee daily GA operations including office management, facilities, and administrative support

• Manage and control administrative expenses, ensuring reasonable spending and budget accountability

• Coordinate with vendors, service providers, and facilities management

• Ensure workplace safety, security, and compliance with health and safety standards

• Manage office supplies, equipment, and asset management

Key Requirements:

• Bachelor's degree in Human Resources, Business Administration, Law, or related field (Master's degree preferred)

• 10+ years of progressive HR experience with proven track record with 5+ years of HR leadership/management experience in fintech, multifinance, or financial services industry

• Deep experience with Indonesian labor law, tax compliance, and regulatory requirements

• Knowledge of OJK compliance requirements for financial services companies

• Mastery of Indonesian Labor Law (UU No. 13 Tahun 2003) and regulatory compliance

• Strong understanding of tax regulations (PPh 21, BPJS) and statutory requirements

• Experience with payroll processing and compensation design

• Excellent understanding of employee relations and conflict resolution

• Fluent English (written and verbal)—must be able to communicate with international stakeholders

• Fluent Indonesian—must be able to handle regulatory matters and local compliance

• Proficiency in Mandarin is a plus