Payment Gateway & Administration Officer

Job Description

• Monitor and manage daily payment gateway operations (DANA, Midtrans, Flip, Qpon, and other payment partners).

• Perform transaction reconciliation between internal systems and payment gateway reports.

• Investigate and resolve payment-related issues such as failed, pending, or duplicate transactions.

• Coordinate with payment providers and vendors regarding operational or technical issues.

• Prepare daily, weekly, and monthly reports related to payment transactions and balance utilization.

• Provide administrative and operational support to the Business Development General Manager.

• Assist in preparing reports, documentation, meeting materials, and business-related follow-up activities.

• Support cross-functional coordination between internal teams and external partners.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or related fields.

• Experience in payment operations, administration, finance operations, e-commerce, fintech, or technology companies is an advantage.

• Understanding of payment gateways, digital payment processes, and transaction reconciliation.

• Strong analytical skills with excellent attention to detail and accuracy.

• Able to manage multiple priorities and work in a fast-paced environment.

• Proficient in Microsoft Excel or Google Sheets (Pivot Table, VLOOKUP/XLOOKUP, reporting).

• Good communication skills and professional work attitude.

• Proficient in English, both written and spoken. Mandarin (written and/or spoken) will be a strong advantage.

• Able to work independently as well as collaboratively within a team.

• Can join ASAP (July 2026).