Himalayas Remote / WFH Logistik & Supply Chain

Remote E-commerce Support Agent (AI Tools)

Hire Hangar

Argentina, Chile, Colombia, Mexico, Morocco, Panama, Peru, South Africa USD 1.700 – 2.200 Diposting 5 hari lalu
Lokasi Argentina, Chile, Colombia, Mexico, Morocco, Panama, Peru, South Africa
Gaji USD 1.700 – 2.200
Tipe Kerja · Remote
Negara Meksiko
Lamar Sekarang

Deskripsi Pekerjaan

Informasi lengkap tentang posisi dan persyaratan

Ringkasan Yukerja

Lowongan Remote E-commerce Support Agent (AI Tools) di Hire Hangar kami kurasi dari Himalayas (kategori Logistik & Supply Chain). Posisi ini ditandai sebagai remote — pastikan timezone dan syarat lokasi kandidat di deskripsi resmi. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.

Remote E-commerceSupport Agent (AI Tools)

Location: Remote
Time Zone: US Time Zones (EST–PST)

Role Overview

We are hiring a Remote E-commerceSupport Agent to support customers across online sales channels while leveraging AI tools to improve efficiency and consistency. This role is ideal for someone comfortable handling high volumes of customer inquiries in a fast-paced e-commerce environment.

Key Responsibilities

  • Respond to customer inquiries related to orders, returns, refunds, and shipping

  • Use AI tools to assist with response drafting and ticket categorization

  • Manage high-volume support queues across email and chat

  • Ensure accurate and empathetic customer communication

  • Update customer and order records within support and e-commerce systems

  • Identify recurring issues and flag trends to the broader team

Required Qualifications

  • Previous experience supporting customers in an e-commerce environment

  • Practical experience using AI tools to assist with written customer communication

  • Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered

  • Strong multitasking and prioritization skills

  • Comfort working with high ticket volumes and repetitive workflows

Preferred Qualifications

  • Experience with Shopify, WooCommerce, or similar platforms

  • Familiarity with customer support metrics such as CSAT and response times

  • Experience supporting omnichannel customer service operations

Tools & Technology

  • E-commerce Platforms: Shopify, WooCommerce, or similar

  • Support Tools: Gorgias, Zendesk, Intercom

  • AI Tools: ChatGPT, AI-powered support assistants

  • Collaboration: Slack, Zoom, Google Workspace

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Originally posted on Himalayas

Sumber: Himalayas Diperbarui 1 hari lalu 0 kali dilihat

Disclaimer: Yukerja.com adalah agregator lowongan kerja, bukan pemberi kerja. Lowongan ini diagregasi dari Himalayas. Proses lamaran dilakukan di situs resmi perusahaan atau portal sumber. Kami tidak bertanggung jawab atas keakuratan informasi lowongan.

Tips Melamar Remote E-commerce Support Agent (AI Tools)

  1. Baca deskripsi lengkap dan pastikan skill Anda match sebelum melamar ke Hire Hangar.
  2. Sesuaikan CV dan cover letter dengan kata kunci dari job description — terutama untuk kategori Logistik & Supply Chain.
  3. Klik Lamar Sekarang untuk diarahkan ke Himalayas. Proses rekrutmen sepenuhnya di situs sumber.
  4. Siapkan portfolio atau LinkedIn yang update jika diminta di tahap screening.
  5. Waspadai permintaan transfer uang — lowongan resmi tidak memungut biaya.

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