Guest Services Assistant (English/Mandarin/Japanese)

JOB SPECIFIC TASKS

• Support a team to make sure arrival date & preview date are same with company system

• Make Pre-Arrival call or email to confirm arrival date & preview date

• always coordinate with activation team for any changes arrival, preview or room upgrade.

• update information to GRA/gallery regarding meet & greet on check in process

• provide passport form to guest on check in process or preview time

• welcoming guest on arrival & requalified to ensure all data valid

• make friendly reminder call to make sure preview on time

• provide information area & facilities, make sure guest on satisfaction.

• anticipate guest needs & build the rapport with guest

• address guest complain & escalate to manager when needed.

• Ensure Compliance with health & quality standards

CANDIDATE PROFILE

• Minimum of one (1) year of experience in administrative, data entry or a related field.

• Proficiency in English (additional language required for certain positions)

• Proficiency in Mandarin and/or Japanese in addition to English is preferred

• Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word

• Ability to work under pressure, manage multiple priorities, and be a self-starter.

• Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.

• Excellent organizational and attention to detail skills.