Security Network Operations Center (SNOC) Specialist

Security Network Operations Center (SNOC) Engineer

(L2) – 24/7 Shift

Build Your Career in Cybersecurity & Infrastructure Operations

Join our Security Network Operations Center (SNOC) team and gain hands-on experience in monitoring, troubleshooting, and securing enterprise IT environments. If you enjoy solving complex technical issues, investigating incidents, and working with infrastructure and cybersecurity technologies, we would like to hear from you.

Company Overview

We are an IT solutions provider specializing in infrastructure, cybersecurity, and managed services. Our SNOC team operates 24/7 to support customers across multiple industries, ensuring their systems remain secure, available, and performing optimally.

Job Summary

We are looking for a Security Network Operations Center (SNOC) Engineer (L2) to provide advanced monitoring, incident response, and infrastructure management for customer environments. You will be responsible for analyzing alerts, troubleshooting issues, performing remediation actions, and maintaining service excellence in a 24/7 operational environment.

Key Responsibilities

Infrastructure & Application Monitoring

• Provide 24/7 monitoring and management of customer infrastructure, applications, and security alerts.

• Monitor network, server, cloud, and endpoint alerts to identify issues and ensure prompt resolution or escalation.

• Perform proactive monitoring to minimize downtime and service disruptions.

Incident Management & Response

• Investigate infrastructure, network, and security incidents.

• Perform first-response checks for compromised or affected systems.

• Troubleshoot and resolve incidents independently within assigned scope.

• Escalate complex issues to senior engineers or vendors when required.

• Execute remediation actions according to SOPs and operational standards.

Systems Administration

• Manage Microsoft 365 environments, Active Directory user accounts, group memberships, and file/folder permissions.

• Support Windows operating system administration and troubleshooting.

• Assist with infrastructure maintenance and operational support activities.

Security & Compliance

• Perform monthly IT system audits and identify non-compliant systems.

• Conduct health checks on endpoint security, antivirus, patching, and malware protection platforms.

• Monitor security events and support incident investigations.

• Ensure operational activities comply with security and service management processes.

Documentation & Reporting

• Document all incidents, alerts, troubleshooting activities, and resolutions in the ticketing and call tracking systems.

• Maintain accurate and detailed incident records according to company standards.

• Generate operational reports and provide regular updates to management.

Customer Service

• Maintain a high level of professionalism and customer service.

• Communicate effectively with customers, internal teams, and vendors during incident handling and resolution.

Requirements

Technical Experience

• Minimum 2 years of experience in NOC, SNOC, SOC, Helpdesk, Infrastructure Support, or related IT operations roles.

• Hands-on experience with:

  • Firewalls

  • Wireless networking (Wi-Fi)

  • Network appliances

  • Windows Servers and Active Directory

  • Microsoft 365 Administration

• Basic understanding of:

  • Cloud Computing

  • Cybersecurity concepts

  • Networking fundamentals

  • Incident management processes

Personal Attributes

• Strong troubleshooting and analytical skills.

• Curious mindset with a desire to investigate and understand root causes of issues.

• Ability to work independently and under pressure.

• Strong communication and documentation skills.

• Comfortable working in a fast-paced operational environment.

Language

• Professional English communication skills are required.

• Ability to communicate effectively with international customers and stakeholders.

Working Arrangement

• 24/7 rotating shift schedule

• Includes weekends and public holiday

Salary & Benefits

• Competitive salary commensurate with experience

• Shift allowance

• Hari Raya bonus

• Medical benefits

• Training and certification opportunities

• Exposure to enterprise infrastructure and cybersecurity environments

• Career progression to Senior SNOC Engineer, Security Engineer, Infrastructure Engineer, or Team Lead roles

Who Should Apply

• Engineers with NOC, SNOC, SOC, or Infrastructure Support experience

• Candidates passionate about networking, cybersecurity, and troubleshooting

• Individuals looking to grow their career in IT operations and security monitoring

• Professionals comfortable working in a shift-based 24/7 environment