Operations Executive

About the role

We're looking for an Operations Executive to join our team in Jakarta. Luce SG is a tech-powered services provider for residential and commercial needs. Our services include part-time maid services, ad hoc home cleaning, office cleaning and commercial facilities services, aircon servicing, home mani/pedis, deep cleaning, and more. Our mission is to give our customers a great day by building a platform where they can get the help they need all in one place.

Key responsibilities

• Manage and support a group of workers/cleaners assigned under you

• Manage worker schedules and make necessary adjustments to ensure smooth operations

• Monitor worker attendance, responsiveness, utilization, service quality, and performance

• Ensure workers follow company SOPs, policies, and operational standards

• Handle daily operational tickets, escalations, and service-related issues

• Work closely with Customer Support to resolve client issues and service recovery cases

• Collaborate with HR Ops on worker-related matters, including hiring, onboarding, and offboarding

• Coordinate with Sales to provide operational input on new client leads and service feasibility

• Work closely with the Ops Lead to improve workflows, processes, and business operations

About you

• Possess at least a Diploma (Advanced/Higher/Graduate Diploma) in any field

• Minimum 1 year of experience in Operations, Field Supervision, Customer Support, or a related role is preferred

• Demonstrated ability to supervise, guide, and manage a team of frontline workers or service staff

• Comfortable managing shift schedules, handling last-minute adjustments, and balancing workloads across a team

• Familiarity with SOPs, quality checklists, and performance monitoring processes; able to enforce standards consistently

• Strong ability to handle escalations, resolve service issues, and make timely decisions under pressure

• Able to work effectively with Customer Support, HR, and Sales teams to align on shared goals

• Good interpersonal and people skills; able to build rapport with workers while maintaining professional boundaries

• Comfortable using digital tools, operations platforms, or ticketing systems for daily task management

About us

Luce SG is a tech-powered services provider for residential and commercial needs for customers in Singapore. As one of Financial Times Singapore's fastest-growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.

Benefits

• 13th-month bonus

• Performance bonus

• Company bonus upon entering permanent status