Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Travel Customer Service Representative | No Experience Required | Paid Training di Metacom Careers kami kurasi dari Bossjob (kategori Teknologi & IT). Perhatikan lokasi kerja (Cebu, Central Visayas, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Job Summary
We're looking for customer-focused and enthusiastic individuals to join our team as Customer Service Representatives for our Travel (Non-Lodging) Account. If you enjoy helping people and want to build a rewarding career in the BPO industry, this is a great opportunity to grow with us.
As part of our team, you'll assist customers with travel-related inquiries such as flight bookings, itinerary changes, reservations, cancellations, and general travel support while delivering exceptional customer service.
Key Responsibilities
- Assist customers with travel-related inquiries via phone, chat, or email.
- Provide support for flight bookings, itinerary changes, cancellations, refunds, and other travel services.
- Deliver accurate information regarding travel policies, schedules, and available options.
- Resolve customer concerns efficiently while maintaining a positive customer experience.
- Accurately document customer interactions in company systems.
- Meet quality, productivity, and customer satisfaction standards.
- Follow company policies and maintain the confidentiality of customer information.
Qualifications
- High School Graduate (Old Curriculum) or Senior High School Graduate.
- Previous customer service or BPO experience is an advantage but not required unless specified.
- Fresh graduates and career shifters are welcome to apply.
- Good English communication skills, both verbal and written.
- Basic computer navigation and typing skills.
- Willing to work onsite and on a shifting schedule, including weekends and holidays, if required.
- Customer-oriented with strong problem-solving skills and a positive attitude.
What We Offer
- Competitive salary package
- Paid training
- HMO
- Government-mandated benefits (SSS, PhilHealth, and Pag-IBIG)
- 13th Month Pay
- Paid leave credits (subject to company policy)
- Career growth and promotion opportunities
- Supportive and collaborative work environment
Why Join Us?
Join a team that values excellent customer service and professional growth. Whether you're starting your career or looking for your next opportunity, we'll provide the training and support you need to succeed in the travel customer service industry.
Apply today and start your journey with us!